As a Washington, DC business owner, security is one of your top concerns. According to the Metropolitan Police Department, there were 3,203 incidences of robbery and 2,362 incidences of burglary in the district in 2015 alone. These figures demonstrate the importance of protecting your business from property invasion and theft. Not only can these crimes lead to lost or damaged property but a dramatic increase in your insurance premiums as well. When it comes to protecting your property, it is important to work with a Washington, DC security company you can trust to protect your business. Security guards can have an impact on your business Here are the seven questions you should ask before you choose a security company to work with, including topics such as:
1. What type of training do you provide for your unarmed officers?
Washington, DC does not require security companies to provide training for unarmed security guards. This means that many companies send guards out without the proper training to protect your business. Always ask what specific types of training a company gives its guards to ensure that your assets are protected by knowledgeable security professionals only.
2. Are you a licensed security agency in Washington DC?
Security companies in Washington DC are required to be licensed by the Metropolitan Police Security Officers Management Branch and DCRA. You should always ask for proof of this license before agreeing to work with a security company. Licensing also comes with the requirement to have general liability insurance of at least $50,00. That is not enough coverage to effectively protect your business from litigation. Look for companies that have the following minimum liability insurance coverage levels.
- $1 Million Per Occurence Coverage
- $3 Million Aggregate Coverage
- $1 Million Minimum Umbrella Coverage
3. How does the company manage individual accounts?
Direct account management is essential when it comes to ensuring that you receive the service you deserve. You should always have access to a company contact who oversees the site supervisor and can provide you with the information or assistance you need throughout the life of your account.
4. What are your quality assurance procedures?
Quality assurance is the process by which a security company vets the quality of its own services. From random site visits to regular supervision and the use of GPS tracking, a reputable security company should have measurable ways of monitoring the effectiveness of its services. Look for comapanies that have security patrol tracking systems.
5. How do I contact someone from the security company after business hours?
Security issues can occur around the clock, so it is important to choose a security company with 24/7 customer service. Many companies rely on voicemail for after hours calls. Look for a company with a live customer support contact line that gives you the option of addressing your concerns with a representative at any time of day or night.
6. What is your management structure?
Management is the key to running a successful security company, so you should never hesitate to ask how a company manages its services and employees. Many companies are managed by remote bases that may be far from your region. These types of companies tend to lack he knowledge of your local area to provide you with sound advise. Choosing a security company that operates out of the Washington, DC area typically means direct local management and greater accessibility to you as the client.
7. Can I see your references and client testimonials?
Reputable security companies have references and testimonials from past and current clients that can provide you with a better grasp of their services. Satisfied customers are a good indication of the quality and accessibility you can expect as a client. The company’s website should have a list of testimonials you can view, and some companies may allow you to speak directly with other clients to learn more about their experiences.
Asking these questions will give you a better idea of what a security company has to offer. Call Trust Security & Fire Watch today at (855) 466-5944 for a no-pressure security consultation.