When you need security, it’s important to know what to look for in a Maryland security company. This is particularly the case when choosing between the multitude of companies offering security services in Baltimore, MD. When you want to protect your business, you have to look for the qualities you need from a reputable security guard company. There are vast differences between the standards and operations of each private security business. These differences have an effect on the quality of security services that you will receive. There are several things to look for in a private security firm.
1. How the security company handles quality assurance
You want a security company that has systems in place to make sure that their security personnel is doing their jobs. As you interview potential companies, it’s important to ask how they handle quality assurance. You can expect a reputable security company to have field supervisors that will visit the location a few times a week throughout your contract. The best security firms have patrol tracking systems to monitor patrol activity. If they use a patrol monitoring system, make sure that their system uses systems that us cellular bases systems that combine GPS and RFID or NCS technology. Systems that rely solely on GPS tend not to work well indoors. Systems that solely rely on RFID or NCS technology tend not to report in real time. The best option is a tracking system that combines both technologies.
2. How your account will be managed
You don’t want to waste your time with a company that isn’t going to assign someone to be responsible for managing your account. If you have to call in and speak to a different individual each time, this will quickly become frustrating. Your security concerns should not be left to a random dispatcher or answering service to handle. The best security firms have an account management program. An account manager can help with everything from deciding between armed and unarmed guards to resolving service issues. When you have issues with your guard, you need to know who to call. This person should have the skills and experience to handle personnel issues that may arise.
3. Does the security company have a live person answer their phones after hours?
Criminals do not stop their criminal behavior at 5:00 PM. In fact, there is increased crime after hours than during the traditional 9 to 5 workday. If your security company doesn’t have a live employee of that company answering their phones 24 hours a day, then it’s time to find another company. You never know when an urgent security matter will arise. You need a private security service that is prepared to respond 24/7. The first step in that process is having a human being answer the phone. Preferably that person would be an employee of the company rather than an answering service. One way to see if a security company has a live person answer calls throughout the day and night, is to call after 8:00 PM and see what it takes to reach a responsible person that can help. If you reach a voice message system, leave a message and see how long it takes for you to receive a return phone call. If you do not get a call within 15 minutes then, you want to consider move on to your next option for a Maryland security guard company.
4. Officers that are trained and skilled
Contrary to popular belief, Maryland has no training required for unarmed security guards. While Maryland State Police Licensing does not require any training for guards to obtain a license, the better security companies in Maryland provide training for their guards to improve reliability and performance. You should look for a security company that invests in the proper training of personnel.
5. The management should be local
When you need security support in Maryland, you want that support to be local. Many large companies manage from afar, without any knowledge of your particular area. They either send people from outside your area or subcontract their work to other firms with low standards. These companies have no methods to verify that their subcontractors are providing proper service. As a result, there is no responsible person from the security company to watch for signs the guard is not right for that location. When companies have local offices staffed by their local management team, they are more likely to know the temperament and personality of their guards, as well as the atmosphere in which these guards are being sent.
As you research your Maryland security guard company options, remember to ask any questions that you have. The success of your business may depend on the quality of security you have, and no question is too small to ask.